
ITF+ Quiz Part 10
Authored by Pat Johnson
Computers
12th Grade

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70 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step you should take when you have a problem with your computer or software application?
Try to fix it yourself without any help.
Contact your business's help desk, the computer manufacturer, or the software vendor.
Replace the computer or software immediately.
Ignore the problem and continue working.
Answer explanation
Contact your business's help desk, the computer manufacturer, or the software vendor.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information should you provide when contacting technical support?
Your name and contact information.
The software or device you are having trouble with, including its version number.
The date you purchased the system (if applicable).
All of the above.
Answer explanation
All of the above options should be provided when contacting technical support to ensure a smooth troubleshooting process.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if the operator asks you to perform troubleshooting actions?
Ignore the instructions and try your own methods.
Listen carefully to the steps and confirm when you have completed each one.
Ask the operator to fix the problem without your involvement.
Hang up the call and try again later.
Answer explanation
Listen carefully to the steps and confirm when you have completed each one.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if the operator has to call you back?
Make sure you get their name and your job ticket number.
Ignore the call and wait for them to call again.
Ask them to email you instead.
Provide them with a different phone number.
Answer explanation
Make sure you get their name and your job ticket number to ensure proper follow-up and communication.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a potential downside of using technical community groups for support?
They are always reliable.
They may not be as reliable as formal technical support.
They are free of charge.
They provide faster solutions than formal support.
Answer explanation
They may not be as reliable as formal technical support.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary purpose of a search engine?
To host community forums
To locate web pages
To provide email services
To compile databases of users
Answer explanation
The primary purpose of a search engine is to locate web pages, making it easier for users to find information on the internet.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a function of a search engine?
Compiling a database of information about web pages
Checking keywords against its database
Hosting solution centers for products
Returning a list of relevant links
Answer explanation
The correct choice is 'Hosting solution centers for products' because search engines do not typically provide hosting services for product solution centers.
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