Business Essentials Unit 6 Test Review

What effect does orderly and systematic behavior have on stress in the workplace?

• Creates stress

• Maintains stress

• Increases stress

• Reduces stress

Answer explanation

Orderly and systematic behavior in the workplace helps reduce stress by promoting efficiency, organization, and predictability, leading to a more manageable work environment.

At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?

• David

• Pamela

• Sharon

• Todd

Answer explanation

Following a vertical chain of command, Carrie's direct supervisor is Sharon, the vice president of distribution.

Why are unions a powerful force in business?

• They increase the number of concessions that employees must make in negotiations.

• They enable management to close businesses temporarily during labor conflicts.

• They organize workers into a single bargaining unit and increase their bargaining power.

• They encourage non-striking employees to work for striking employees.

Answer explanation

Unions are a powerful force in business because they organize workers into a single bargaining unit and increase their bargaining power.

What aspect of collective bargaining signals the successful end of negotiations?

• Management and union leaders have completed their research on the issues.

• Union leaders and management have met to present their demands.

• A mediator has clarified the issues and offered suggestions to both sides.

• Management and union leaders have reached a tentative agreement.

Answer explanation

The successful end of negotiations in collective bargaining is signaled by management and union leaders reaching a tentative agreement.

Which of the following is an advantage to workers of having a union represent them?

• Democratic votes on issues

• Higher wages and better benefits

• More vacation time

• Less work hours

Answer explanation

Higher wages and better benefits are advantages to workers of having a union represent them, as unions negotiate for improved compensation and benefits on behalf of their members.

How do unions benefit businesses?

• Unionized companies pay higher wages.

• Unions can help businesses save time by recruiting employees.

• Unions give employees more bargaining power.

• Unions sometimes take control of personnel matters such as promotions.

Answer explanation

Unions can help businesses save time by recruiting employees.

Which of the following is a benefit of effective human relations at work?

• Increased wages

• Increased cooperation

• Low productivity

• More downtime

Answer explanation

Increased cooperation is a benefit of effective human relations at work as it fosters teamwork and collaboration among employees.

Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?

• Being cooperative

• Carrying your own weight

• Having a good attitude

• Getting to know others on your work team

Answer explanation

Calling in sick only when truly sick shows responsibility and contributes positively to the team, hence exemplifying the behavior of carrying your own weight.

Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?

• Demonstrating courtesy and respect

• Having a good attitude

• Carrying your own weight

• Being cooperative

Answer explanation

Sharing equipment with coworkers demonstrates courtesy and respect, which builds positive working relationships.

Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?

• Being cooperative

• Having a good attitude

• Carrying your own weight

• Getting to know others on your work team

Answer explanation

Organizing a charity event with coworkers helps in getting to know others on your work team, which builds positive working relationships.