COMMON QUESTION WB 0513 QUIZ

Can all Zoom phone users with member roles manage and use the Asset library to customize their greetings?

• True

• False, only owner/admin privileges can.
  
  Support article: Managing Zoom Phone Asset Library as an admin

What steps should you take if the customer encounters an issue with the “ Your account is active please contact admin” error message that pops up when signing in or making calls in the Zoom desktop client?

• Request for OP enablement

• 1. 1. Check the Audit log for this account for any latest actions on the account: Log in to Zoom OP and then click on Audit to load ‘Search
     2. Enter the Zoom Account ID of the account in ‘Search By’ and set the Search Period to include some days prior to the reported issue.
     3. Look at the results to check whether there were any account suspension-related actions.
     4. If there are such actions on the account, and confirmed suspended escalate the ticket to tier 2 for JIRA
     
     Confluence article: Your account is inactive. Please contact admin

• Submit lead request to fix the issue by our back end team

Will the call be recorded if the forwarded calls are routed to external contact numbers and the automatic call recording is enabled?

• True

• False

Is there a feature for Zoom phones where voice commands can be used in IVR when routing to the department?

• False, advised for FR or submit Zoom feedback to customers

• True

The owner wants to give one of the specific members the privilege to have access to Zoom phone usage reports for the entire account, is this possible?

• False

• True, by creating a custom role for a specific member by following the steps below.
  
  Login to Zoom web portal as owner > User management > Roles > Add role > Configure the setting > enable usage reports > Add the specific member and save
  
  Support article: using role management

• True, by creating custom group for users
  
  Login to Zoom web portal as owner > User management > groups > Configure the setting > enable usage reports > Add the specific member and save.
  
  Support article: managing users and groups

• True, Submit LR

How to block an AI bot from joining Zoom meetings?

• Escalate the ticket to tier 2

• Raise an OP enablement request including:
  1. SDK Key for all bots the customer wishes to ban from their account.

  • 2. Customer Account UUID.

  • 3. Date/Time to be completed.
    
    SNOW article: Block SDK Join Per Account (Ban Meeting AI Bots)

• Submit lead request

What will happen if the host leaves the meeting, Will the host be required to assign the host control to other participants before leaving from on going meeting?

• False, because all participants in the meeting have host control during the meeting

• True, If the host chooses to leave the meeting, the host is required to assign the host control to other participants then if the host selects end meeting all the meetings will end

• False, because the host control will assign to participants randomly when choosing the end meeting for all option

Is there an option to add alternative host when scheduling Zoom meeting from Google calendar? Note: You may replicate using your Google Calendar

• False, because alternative host can assign in outlook calendar only

• True, this process can be don in Zoom web portal

• False

• True, the host can add alternative host by following the steps below:
  
  login to your google calendar > Create Zoom meeting by adding as video conference > Select more options > on the right side click Zoom icon > scroll down and add alternative host email.

The customer receives a prompt error message “This campaign does not have enough numbers available." when assigning numbers to an approved SMS campaign because by default users can only assign 48 numbers, what steps will you provide to the customer to fix the issue?

• Nudge the request and guide customer for SMS campaign check list

• 1. 1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
     2. Confirm your campaign is approved.
     3. In the navigation menu, click Phone System Management, then click Phone Numbers.
     4. Click the Assigned tab, then click Export to export your phone numbers.

  2. 5. Once your CSV file is ready, create a support ticket to send the file to the Zoom Phone porting team as follows:
     -In the request type dropdown box, select Zoom Phone Number Porting.
     A Required Information page will appear.

  3. -In the Type of Issue dropdown box, select SMS Concern

  4. -In the Attachments box, add or drop the CSV file.

     6. 6. Click Submit
        
        Support article: SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center

• Escalate to tier 2

If a member role reaches out and sends a written confirmation email in SNOW, can we grant OP enablement request?

• False, we only accept confirmation email from owner/admin role

• True