Payments

DTP stands for?

Primary reasons why payment is rejected? (Select all that apply)

• ISO not documented

• Coverage/ Liability not completed

• Paying the wrong person

• Wrong amount

When should we confirm DTP?

• When payment is ready to be issued

• 1st Call

• Never

• Whenever the customer wants to tell us

When does the insured lienholder need to be included on the check?

• Always

• Payment is over $1000

• Net payment is over $3000

• Never

We need email address and date of birth in order to issue payment via PYW?

• True

• False

What do we need in order to correctly add a SOC to the claim in order for payment to be issued to them?

• Name and address

• Phone #

• Tax ID/ W9

• All of the above

Exposure should always be closed as _____________ if payment has been made.

• Withdrawn

• No communication

• Settled

• Denied

Payment activities should be cycled

• True

• False