Empathy and Emotional Communication

What is the capacity to recognize, understand, and manage our own emotions, as well as the ability to recognize, influence, and navigate the emotions of others called?

What are the three levels of empathy?

• Cognitive, Emotional, Physical

• Cognitive, Affective, Compassionate

• Emotional, Physical, Spiritual

• Affective, Physical, Spiritual

Match the following levels of empathy with their descriptions:

• Involves more thinking than feeling

• Affective Level

• Combines understanding and feeling with action

• Cognitive Level

• Involves feeling the emotions of others

• Compassionate Level

What should you do when in doubt during communication?

• Always ask

• Stay silent

• Assume you are correct

• Change the subject

Mindfulness refers to (a)   .

• Ignoring distractions
• Paying attention on purpose
• Multitasking
• Daydreaming

What type of language is used in defensive communication?

• Neutral, factual, and concrete

• Vague, abstract, and blaming

• Precise and descriptive

• Ownership of thoughts and feelings

Which of the following is an example of a supportive message?

• You're such a slob! Sheesh! [eye roll]

• I get frustrated when I see your socks on the floor.

• You never do anything right!

• Why can't you be more responsible?

What is a characteristic of supportive communication?

• Blaming and inflammatory language

• Ownership of thoughts, feelings, and observations

• Judgmental language

• Vague and abstract descriptions

What is the potential perception of a recipient when empathy is shown?

• They may feel a lack of connection and belonging

• They may feel acknowledged, respected, and/or worthy of compassion

• They may feel unworthy and inferior

• Their needs aren't important or are being ignored

Which of the following best describes a defensive communication style?

• Acknowledges others' views, willingness to hear input

• "I'm not familiar with that idea. Can you tell me more about it?"

• It's "my way or the highway," already certain of being right

• Open-mindedness, willing to change stance if reasonable