ROOM DIVISION MANAGEMENT CHAPTER 1,2,3

Which of the below is NOT the primary function of hotel?

• To

  generate a profit for the owners.

• To provide accommodations to the guest.

• To provide food and beverage outlet for the hotel guest.

• To provide a service to the guest.

Revenue center is the ___________.

• A hotel department that incur cost.

• The department that sells goods or services to the guest

• The department that do not

  directly generate revenue but

  as a support.

• Housekeeping department in hotel

The department that has a little or no contact with the hotel guest is known as __________.

• Back of the house department

• Front of the house department

• Revenue center

• Cost center

The _________ is known as the command center in hotel.

• Back office

• Uniformed service

• Reservation

• Front desk

The duty of night auditor include ___________.

• Assists guests with their luggage to

  and from their rooms.

• Receiving calls and Transferring

  calls to the right

  department/person.

• Conducts its duties at night

  when hotel is less busy

• Book

  individual reservations in conjunction with group sales.

Which of the below shows the right sequence of guest cycle?

• Pre-arrival > Arrival > Occupancy > Departure

• Pre-arrival > Departure > Arrival > Occupancy >

• Arrival > Occupancy > Pre arrival > Departure

• Occupancy > Arrival > Pre arrival > Departure

Departure is _____________.

• The stage where the guest may contact the hotel for

  reservation.

• The stage when the guest arrives at the hotel for check in.

• The final point of contact of the guest with the hotel and is also called as guest check out.

• The stage when the

  guest stays in the hotel and experiences the hospitality of the hotel.

Which of the below describes about the importance of guest reservation?

• If 10 or more than people travel together, it is considered as group.

• Real-time updates in the hotel reservation system

• To provide services such as handling mail, telegrams and messages for guests.

• To provide accommodations to the guest.

FFIT refer to ___________.

• Group Inclusive Tour

• Foreign Free Individual Traveler

• Domestic Independent/Individual Traveler

• Free Independent/Individual Traveler

When people travel in groups for several reasons which includes tourist,

conference, sports, concerts, it is known as ___________.

• Group Inclusive Tour

• Foreign Free Individual Traveler

• Domestic Independent/Individual Traveler

• Free Independent/Individual Traveler