consultation, communication

Communication involves which of the following

• tone of voice

• body language

• facial expressions

• hand gestures

• all of the above

non-verbal communication refers to

• the words you say

• body language

• how fast you speak

• your feelings

a good facial expression refers to...

• a genuine smile

• arms crossed

• Frowning

• how close you are to a person

good eye contact involves

• making eye contact when you speak to a person

• looking over the persons shoulder

• making sure you stare for the whole time

Good Body gestures include..

• nodding your head occasionally

• looking at your watch

• folding your arms

• fidgeting

when talking to our clients we should.....

• be honest, admit when you do not know something

• be clear with your words, vary your tone and tempo

• use vocabulary the client will understand

• have a good, varied tone of voice

• all of the above

a question that allows you to gain information such as who, what, where, why is known as?

• an open question

• a closed question

• feeling question

• a choice question

A question that requires a yes or no answer is known as

• an open question

• a closed question

• a feeling question

• a choice question

a question that allows a client to say how they feel about their hair is known as

• an open question

• a closed question

• a feeling question

• a choice question

a question that gives the client options is known as

• a closed question

• a choice question

• a feeling question

• an open question