Lesson 2. Cold calls
Authored by Chi Khánh
English
Professional Development
Used 1+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is this sentence for?
"In today's competitive retail market, managing customer data and interactions effectively is crucial."
Highlights a general industry challenge
Gauge needs
Focus on benefits
Introduce the company
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is this sentence for?
"We offer a CRM software solution specifically designed to help fashion retailers like yourselves."
Highlights a general industry challenge
Express interests
Present Solution
Handle Objections
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is this sentence for?
"Could you be available for a short 15-minute call next week to discuss your customer relationship management needs in more detail?"
Identify Needs
Express interests
Present Solution
Call to Action
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"We've helped similar clothing chains like Ann Clothing to increase customer retention by up to 20% in 1 month."
Identify Needs
Highlight Benefits
Present Solution
Call to Action
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Would you be available for a short demo next week to see how our CRM can fit your needs?"
Identify Needs
Highlight Benefits
Present Solution
Call to Action
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Our CRM software can help you centralize customer information, track buying behavior, and personalize marketing campaigns."
Identify Needs
Highlight Benefits
Present Solution
Call to Action
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Thank you for your time, Mr. Barclay. I'll send you an email with some additional information about our CRM software. Feel free to contact me if you have any questions."
Introduce yourself
Confirm next step
Present Solution
Call to Action
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