QSM Lesson 2

What is the international Standard for quality management?

• ISO 9001

• ISO 14001

• ISO 27001

• ISO 45001

Which principle of ISO 9001 emphasizes the importance of getting your team involved in the management system?

• Customer focus

• Process approach

• Leadership

• Engagement of people

What is a proven way of ensuring you plan, resource, and manage your processes and their interactions effectively according to ISO 9001?

• Customer focus

• Process approach

• Improvement

• Leadership

What is essential to the ISO 9001 quality management system and should be your organization's core objective?

• Process approach

• Relationship management

• Improvement

• Evidence-based decision making

What is essential for making informed decisions according to ISO 9001?

• Base your decisions on opinions

• Base your decisions on facts

• Base your decisions on emotions

• Base your decisions on assumptions

What is a source of competitive advantage according to ISO 9001?

• Having no relationships with suppliers

• Cutting off relationships with suppliers

• Developing mutually beneficial relationships with suppliers

• Ignoring relationships with suppliers

What can help you to meet key requirements of the ISO 9001 Standard?

• Avoiding quality principles

• Implementing quality principles

• Disregarding quality principles

• Ignoring quality principles

What is a way to improve customer satisfaction and loyalty according to ISO 9001?

• Decrease employee motivation

• Increase employee motivation

• Ignore customer feedback

• Avoid customer feedback

What is a way to increase employee motivation and productivity according to ISO 9001?

• Avoid employee feedback

• Ignore employee feedback

• Increase employee motivation

• Decrease employee motivation

What is a way to improve cost-efficiency and enable you to build market share according to ISO 9001?

• Avoiding continual improvement

• Driving continual improvement

• Ignoring continual improvement

• Disregarding continual improvement