Quality Management Quiz

The optimum quality level is the point at which:

• Income is maximized

• Costs are minimized

• Profit is maximized

• Quality is maximized

According to Juran, quality is defined as:

• Conformance to specifications

• Fitness for use

• Reliability

• Durability

Which of the following is a historical conflict in quality management?

• Between quality control and production departments

• Between customers and suppliers

• Between engineers and designers

• Between management and employees

The American Society of Quality Control (ASQC) defines quality as:

• A set of characteristics that meet customer needs

• The absence of defects

• The degree of excellence

• The extent to which a product meets its intended purpose

Costs generated by defective articles that are identified within the company include:

• Manufacturing costs

• Discount sales

• Remaking costs

• All of the above

The evolution of the quality concept has emphasized:

• Inspection of finished products

• Total Quality

• Minimum price

• Perfectionism

Which of the following is a benefit of Total Quality?

• Increased customer satisfaction

• Reduced costs

• Improved employee morale

• All of the above

Which of the following is NOT a step in Deming's (or Shewhart's) quality cycle?

• Change planning

• Application

• Inspection

• Action

The role of quality management in a modern organization is to:

• Ensure compliance with regulations

• Improve customer satisfaction

• Reduce costs

• All of the above

Costs generated by defective articles that are sold to customers include:

• Loss of image

• Repair costs

• Production reprogramming

• All of the above