911 Review

From the Five W's of call-taking, which is the most important for obtaining first?

• Why

• What

• Where

• When

• Who

With the phases of 911, which phase allows for texting 911 services?

• NG911

• Basic

• VOIP

• Phase II

• Phase I

Consequences of non-compliance or defiance can be given from a place of internal empathy while being firm and consistent. This is known as:

• Trust

• Compassionate Accountability

• Accountability

• Responsibility

Controlling a caller who becomes disruptive during the call is known as:

• Professional Critique

• Showing Authority

• Call Management

• Course Correction Measure

From the Five W's of call-taking, which is the most important for obtaining first?

• When

• What

• Where

• Why

How many false rings does a caller hear before a 911 telecommunicator receives the first ring?

• 2

• 4

• 1

• 3

How many standards are recognized in the National 911 Call Receiving Standards Guideline?

• 15

• 24

• 25

• 30

________________ is a condition characterized by emotional and physical exhaustion leading to a diminished ability to empathize or feel compassion for others, often described as the negative cost of caring. It is sometimes referred to as secondary traumatic stress.

• Stress

• Compassion Fatigue

• Avoidance

• Burn Out

What are standard protocols used in 911 center's today for handling police, fire, and/or medical emergencies?

• EPD, EFD, EMD

• APCO

• CAD Protocols

• Power Phone

What equipment/software do 911 Telecommunicators use for resource accountability of law, fire, and emergency service personnel?

• CAD

• MDT

• NG911

• GIS