Financial Assessment Review

A loan late fee can be waived once every 12 months.

• True

• False

A customer is on a credit card autopay and would like to change their due date. Which sub tab is used to request a due date change?

Which system is used to process most refunds?

• Paymentus

• Oracle OFSLL SaaS (14.0.0)

• Blackbird

• Payment Gateway

A partial refund is when an amount is refunded back to the customer, that was less than the original payment received.

• True

• False

Choose the right description for the Vacation Sidekick program.

• A discount program for travel expenses, retail stores, recreational activities, etc.

• Customers can use points to purchase Disney tickets, airfare, rent cars, etc.

• The sales referral bonuses offered for using the Wyndham Rewards Visa.

• Customers may convert points to cover assessment fees.

An owner is having difficulty accessing their account online. In Paymentus, where can you go to reset their password?

What is the best description for Club Wyndham Access (CWA)?

• It is deeded to a specific resort and maintenance fees are paid to the resort but, points can be used anywhere.

• It is deeded to the club, it is not resort specific and customers receive a certificate of ownership.

• Customers receive a certificate of ownership, fees are paid to the club.

• It is a combination of both deeded and certificate

When should a call be tagged?

• Any time an customer calls to update their AutoPay.

• All calls in which a customer authorizes a one-time payment with a credit card.

• When instructed by your supervisor

• All calls in which a customer authorizes a one-time payment with a bank account and routing number and when setting-up or updating Credit Card AutoPay.

After searching for a customer in OFSLL, which button would you select to see all the accounts a customer has?

• Current

• Show All

• Group Follow-up

• Associated Accounts

At what point during a call should an agent tag a call?

• After the call is over.

• When a customer requests the call to be tagged.

• When an owner is on the phone.

• When a supervisor advised an agent to do so.