Compliance

After completing compass & domino, what should always printed out and handed to the customer before going through the contract?

(a)  

How much is the daily rate for EU Roaming?

• £2.29

• £2.49

• £2.47

• £2.27

how much is the out of bundle charges for same network call?

• £0.87

• £0.89

• £0.83

• £0.81

How long is the handset joint ownership with EE?

• 1 month

• 1 year

• 6 months

• 3 months

How would you explain pro rota billing to your customer?

Select two options that’s included in the spend cap?

• Access charge

• Calling abroad

• Data addons

• Admin fees

Select two options that are excluded from spend caps

• Call diverts

• Calls to 101

• Subscriptions e.g Apple Music

• Charge to bill

Which amount is not an option when selecting spendcap?

• £10

• £5

• £50

• £0

What methods are available to the customer adjust their spend cap?

• Call customer service

• Send a text message

• Pop into store

• My EE app

List the three documents sent to the customer in regards to flex?

• Pre contract credit agreement

• Terms and conditions

• Key facts document

• Credit agreement