Appendix 3 – Microsoft platform knowledge assessment

Which of the following is NOT a component of the Power Platform?

• Power Apps

• Power Automate

• Power Query

• Power BI

Which of the following is a benefit of using Dynamics 365 Customer Engagement over traditional CRM systems?

• It provides a unified view of customer data across sales, marketing, service, and other functions.

• It leverages artificial intelligence and machine learning to provide insights and recommendations.

• It integrates seamlessly with other Microsoft products and services, such as Outlook, Teams, and Azure.

• All of the above.

You are a consultant for a manufacturing company that wants to optimize its production planning and inventory management processes. Which Dynamics 365 product would you recommend and why?

What is the name of the cloud computing service that Microsoft offers to build, deploy, and manage applications and services through a global network of data centers?

• Microsoft Cloud

• Microsoft Azure

• Microsoft Office 365

• Microsoft SharePoint

You are a sales manager who wants to create a dashboard that shows the performance of your team, such as the number of leads, opportunities, and closed deals, as well as the revenue and profitability of each account. Which Microsoft product would you use to create and share this dashboard with your team?

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Power BI

• Microsoft Word

Which of the following is a feature of Microsoft Teams that enables you to collaborate with your colleagues and customers in real time?

• Chat and instant messaging

• Audio and video calls

• Online meetings and webinars

• All of the above

You are an accountant for a retail company that wants to improve its financial management and reporting capabilities. Which Dynamics 365 product would you recommend and why?

Which of the following is a benefit of using Microsoft 365 over traditional office productivity software?

• It provides a cloud-based subscription service that includes the latest versions of Word, Excel, PowerPoint, and other applications.

• It allows you to access and edit your files and documents from any device and location, and sync them across your devices.

• It offers additional services and features, such as OneDrive, SharePoint, Outlook, OneNote, and> more.

• All of the above.

You are a marketing manager who wants to create a campaign that targets potential customers based on their behavior, preferences, and interests. Which Microsoft product would you use to design, execute, and measure this campaign?

• Microsoft Dynamics 365 Marketing

• Microsoft Dynamics 365 Sales

• Microsoft Dynamics 365 Customer Service

• Microsoft Dynamics 365 Field Service

You are a developer who wants to create a web application that uses Azure services to perform natural language processing, image recognition, and speech synthesis. Which of the following Azure services would you use for each task?

• Azure Cognitive Services

• Azure Machine Learning

• Azure Data Factory

• Azure App Service