cam600 accommodation operation

Which of the following is not a primary function of accommodation operation management?

• Front office management

• Housekeeping management

• Human resources management

• Marketing management

In accommodation operation management, what does the term "yield management" refer to?

• Managing the yield of crops on hotel-owned farms

• Maximizing revenue by adjusting prices and availability

• Managing the yield of investments in hotel properties

• C) Managing the yield of investments in hotel properties

What is the purpose of a guest feedback system in accommodation operation management?

• To discourage guests from providing feedback

• To collect data for marketing purpose

• To identify areas for improvement and enhance guest satisfaction

• 1. To ignore guest concerns and complaints

What is the primary focus of management in the context of accommodation operation?

• Ensuring guest satisfaction through personalized service

• 1. Overseeing and coordinating the activities of staff to achieve organizational goals

• Maximizing revenue by adjusting room rates

• Managing the aesthetics of the hotel's interior design

In the context of accommodation operation, what does "operation" primarily refer to?

• The process of booking reservation

• The day-to-day functioning of the hotel

• The strategic planning of future expansions

• The marketing campaigns to attract guest

What criteria are commonly used to classify hotels?

• Number of employees and staff turnover rate

• Geographic location and weather patterns

• Size, location, target market, and level of service

• Availability of parking and nearby attractions

What is a primary function of the accommodation department in a hotel?

• Managing the hotel's social media presence

• Overseeing the maintenance of hotel grounds

• Ensuring guest rooms are clean and well-maintained

• Planning and executing special events and conferences

What role does management play in the accommodation sector?

• Ensuring room service is prompt and efficient

• Overseeing the allocation of parking spaces

• Planning, organizing, staffing, directing, and controlling hotel operations

• Designing the hotel's website and online booking platform

In the context of hotel operations, what does "revenue management" involve?

• Ensuring that room service orders are accurately billed

• Maximizing revenue by strategically adjusting prices and inventory

• Managing the hotel's payroll and employee benefits

• Reviewing guest feedback to improve service quality

What are the key criteria used to classify hotels based on their target market?

• Number of amenities and room size

• Location and proximity to transportation hubs

• Level of service, price range, and amenities offered

• Availability of leisure activities and recreational facilities