What is quality control mainly concerned with?

Checking and reviewing work that has already been done

What does quality control involve when looking at data about a product?

Checking if the quality is consistent

Ensuring the product is delivered on time

Marketing the product to customers

Reducing the cost of production

How might a cinema or a restaurant carry out quality control?

By sampling or looking at data to ensure consistent quality

By increasing the number of seats

What is the main focus of quality assurance according to the provided material?

Product design/development stage

Why is it important to focus on the product design/development stage in quality assurance?

To ensure quality is "built-in" and reduce the need for quality control

To enhance financial management

What does quality assurance aim to minimize in the production or delivery of a product or service?

Chances that output will be sub-standard

What is the main focus of quality assurance in the production process?

To build quality into every stage of the production process

To check quality only at the end of the production process

To ensure only the final product meets quality standards

To reduce the time workers spend on production

What is one disadvantage of quality assurance?

It is more time consuming for workers

It is less time consuming for workers

It ensures consistency among workers

It reduces the need for quality control

What is a potential issue with having every worker responsible for quality assurance?

Different standards among workers leading to no consistency

Increased consistency in quality standards

Decreased need for quality checks

What is the primary focus of Quality Control (QC)?

To inspect the product and correct any faults or defects

To build quality into every aspect of the product or service

To prevent quality faults and defects from occurring

To improve the design and development of the products

What is the aim of Quality Control (QC)?

To detect faults before the product is sent for sale

To prevent faults from occurring

To improve the design of the product

To ensure customer satisfaction

Which of the following statements is true about Quality Assurance (QA)?

QA aims to improve the design and development of the products

QA looks at the results of the production process

QA is designed to inspect the product

QA corrects any faults or defects in the product

What is the main focus of TQM in a business culture?

Putting quality at the heart of everything in the business

What does TQM emphasize in its approach?

Getting it right first time every time

What concept does TQM include regarding customers?

Offering discounts to customers

Providing free products to customers

What is the primary intention of quality management in TQM?

To reduce wastage and increase the quality of finished products

To increase the cost of production

What does Total Quality Management (TQM) mean for a business?

Looking at all inputs, including human resources, engineering, production, service, distribution, sales, finance, and their impact on the quality of all products or services

Ignoring the quality of services

Improving the quality of products

How can TQM benefit a business?

By improving processes and profits

By reducing the number of employees

By increasing the cost of production

Which of the following is an advantage of TQM (Total Quality Management)?

Some staff can be resistant to change

Which of the following is a benefit of TQM related to employee motivation?

Empowered employees are motivated

Some staff can be resistant to change

Defects may not be spotted until the end

What is a potential cost associated with implementing TQM?

It will cost money to get rid of the defective products

Builds good partnerships with suppliers

What is a quality circle?

A group of employees who meet on a regular basis to talk about quality problems relevant to the production process

A group of managers who meet occasionally to discuss company profits

A team of external consultants hired to improve product quality

A department dedicated to customer service

Who joins the quality circles?

Employees from engineering, sales, marketing, and quality

Only employees from the quality department

External consultants and auditors

In a quality circle, whose ideas are listened to?

Only the senior employees' ideas

Quality Management Assessessment

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Quality Management Assessessment

44 questions

Which of the following is NOT a component of quality management?

What does TQM stand for?

What is the term used for continuous improvement in quality management?

Which of the following is a benefit of quality management mentioned?

What is the definition of quality according to the provided?

Which of the following is an example of quality?

Which of the following is NOT an example of quality?

What is the traditional way of managing quality?

What is quality control mainly concerned with?

Which of the following is NOT an example of quality control?

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