UNIT 1 MEET OUR STAFF

What is the main responsibility of Doormen in a hotel

• Serve food and beverages

• B.Clean and maintain guest rooms

• C.Greet guests and assist with luggage

• D.Handle reservations and inquiries

Which staff member is primarily responsible for parking and retrieving guests' vehicles?

• A.Bellhops

• B.Valets

• C.Front Desk Clerks

• D.Concierges

If a guest needs assistance with a room reservation, which staff member should they approach?

• A. Doormen

• B. Maintenance Staff

• C. Housekeepers

• D. Front Desk Clerks

In the hotel industry, which position is responsible for overseeing staff management and ensuring guest satisfaction?

• A.Telephone Operators

• B.Hotel Managers

• C.Maintenance Staff

• D.Concierges

If a guest wants to make a dinner reservation at a local restaurant, which hotel staff member should they consult?

• A.Housekeepers

• B.Concierges

• C.Doormen

• D.Bellhops

Create a scenario where a hotel manager would need to handle a difficult guest situation, and outline the steps they should take to resolve it effectively.

• A.Hotel Managers should...

• B.Front Desk Clerks should...

• C.Doormen should...

• D.Concierges should...

hat is the primary responsibility of doormen in a hotel?

• A.Clean guest rooms

• B.Park guests' vehicles

• C.Greet guests

• D.Check-in guests

Which staff member is in charge of making reservations and handling inquiries?

• A.Bellhop

• B.Front Desk Clerk

• C.Concierge

• D.Housekeeper

If a guest needs assistance with their vehicle, whom should they contact?

• A.Hotel Manager

• B.Concierge

• C.Maintenance Staff

• D.Valet

What role is responsible for overseeing staff management and guest satisfaction?

Vai trò nào chịu trách nhiệm giám sát nhân viên

quản lý và sự hài lòng của khách hàng?

• A.Bellhop

• B.Concierge

• C.Hotel Manager

• D.Telephone Operator