BASE Welcome training

Marriott Hotels is a ... brand

• Classic Premium

• Classic Distinctive

• Distinctive Premium

Marriott Hotels in synonymous with high quality and ...

• Elegant spas

• Fine dining options

• Heartfelt service

As the original brand in Marriott International's portfolio, Marriott Hotels has a storied brand ... and legacy of service.

• Identity

• Heritage

• Portfolio

Who was the general manager at the first Marriott Hotel, the Twin Bridge Motor Hotel, which opened in 1957?

• J. Willard Marriott

• J.W. Marriott Jr.

• Alice S. Marriott

Which of the following is true of the target guest?

• The target guest is the brand's target audience

• The target guest guides the brand's decisions

• The target guest is the example of an aspirational guest

• The target guest profile covers every guest

Which of the following is the best example of the target guest at Marriott Hotels, the Fulfillment Seeker?

• A management consultant who focuses on well-being to bring balance to their life

• A business consultant whose curiosity leads to enriching experiences in every destination

• A DJ who's interested in the local club scene

How would you describe the Fulfillment Seeker?

• A guest who seeks out trusted travel partners who offer consistent quality

• A person who values wellness and routine above all else

• Someone who pursues their priorities, in travel, in life and in each moment

• Rather than compromise, this guest seeks a life full of rewarding experiences that help them achieve a richer fuller life

• A smart, creative problem-solver

The Fulfillment Seeker is not...

• Confident

• Curious

• Creative

• Trendy

The brand's positioning statement says "Marriott Hotels' history and heritage of providing wonderful ... has made us one of the world's most trusted hotel brands. It's also the foundation of how we will maintain and grow this trust moving forward".

• Care

• Hospitality

• Service

• Experiences

The three brand values of Marriott Hotels are:

• True to the Marriott Name

• True to the Marriott Legacy

• Forward-Thinking

• Innovative

• Thoughtful