Which of the following is IMPORTANT in prospecting?

• Pleasing the customer

• Providing freebies and gifts

• Research Market Trends

• Following the usual sales network

TRUE/ FALSE: Opportunities may also come randomly from various link and networks and so sales staff must have good judgment on whether to seize an opportunity or not.

• TRUE

• FALSE

Entertaining the customer is more important than product knowledge.

• TRUE

• FALSE

A type of customer that shows interest, also called a prospective customer.

• Proportional Customer

• Potential Customer

• Window Shopper

• Loyal Customer

Which of the following is NOT part of identifying opportunities as profitable, feasible, and worthwhile?

• Self-reflection

• Promotional Strategies

• Market Research

• Strategic Planning

We must maintain rapport and bridge communication when......

• Collecting Sales

• Collecting Information

• Addressing a Concern

• Building Relationships

Account executives can be light hearted so they will not be affected by frustrations and problems.

• TRUE

• FALSE

This is the ability to show much compassion and understanding we can give to another.

• Empathy

• Sympathy

• Negotiation

• Communications Skills

The ability to handle whatever come your way in the most efficient way possible.

• Collecting Information

• Flexibility

• Knowledge

• Collaboration & Cooperative Skills

Which of the following is a function of a sales executive/ sales relation officer?

• Responding to a crisis quickly

• Trying the company's product

• Feedback on promotional strategies of the marketing team

• Attending sales events based on availability