HILTON CHAT POP QUIZ

If a guest want to cancel and you need to review the cancellation exception. Where do you go to validate the exceptions?

• Gem Knowledge

• Resmart (Under the policies tab)

• Info Web

If a guest want to stay at a property that offers complimentary breakfast which brand would you recommend? 

• Full Service, All-Suites and Focused Service

• Focus Service and All Suites

• Luxury and Lifestyle

• All of the above

What are base points?

• The amount of points earned at a property during a stay, per dollar spent after taxes.

• The amount of points earned at a property during a stay, per dollar spent before taxes.

• The amount of points earned, before a stay, per dollar spent before taxes.

• The amount of points earned when the customer calls in.

How many points do you earn per dollar spent at Hilton properties except Tru by Hilton & Homewood 2 Suites?

• 10 points per  $2 spent.

• 10 points per dollar spent.

• 100 point per dollar spent

• 500 point per dollar spent

Under the standard account verification process, which of the following can be used when verifying a member's HH account? (Select all that applies)

• Hilton honors account number

• Preferred Physical address

• Preferred Email address

• Last 4 numbers of CC and card type

• Preferred Telephone Number

How many diamond status extension is a member allowed over the life of their Hilton Honors account?

• 3 extensions

• 1 extension

• 2 extensions

What is the MINIMUM amount of points required to make a points reservation.

• 1,000 points

• 5,000 points

• 3,000 points

• 500

What information listed below can be used to verify a reservation? (Select all that applies)

• Email Address

• Physical Address

• Name of the third (3rd party) if done through a 3rd party

• Telephone Number listed