Which presents serious security risks that managers must monitor and control?

• marketing

• employees

• technology

• production of goods

Employee self-reporting, automatic data collection and analysis, and meetings are all methods that managers can use to:

• take corrective action.

• set standards of excellence.

• compare performance with standards.

• measure the organization’s performance.

What are the three primary characteristics of an effective control system in a business?

• relevant, intangible, and rigid

• rigid, economical, and reactionary

• suitable, understandable, and timely

• responsive, economical, and transferable

The primary way that managers control employees is by:

• interacting with customers to see how employees are doing.

• controlling the level of work-life balance that employees enjoy.

• monitoring how the company’s public relations team is performing.

• making sure employees are doing what they are supposed to be doing.

An important aspect of Jason’s job is developing better, more-efficient organizational processes. The aspect of quality management in which Jason is involved is:

• assurance.

• consistency.

• deviation.

• improvement.

Introducing a product to a limited group of customers to see what its acceptance will be is what type of control?

• marketing

• technology

• human resources

• product/production

Which is an example of a quality-control measure?

• Inspect purchased parts used to manufacture products.

• Generate a list of potential customers in specific areas.

• Review the function of the production process.

• Analyze the cost of each type of equipment.

What action do businesses need to take to continuously improve their quality processes?

• promote change

• solicit customers

• establish benchmarks

• implement flexible policies

When managers control their businesses’ finances, their primary goal is to ensure that:

• money is being set aside for community outreach programs.

• the organization is spending more money than it is taking in.

• the company is using its funds wisely, while earning as much as it can.

• employees are taking full advantage of the company’s financial savings benefits.

One way for businesses to help employees prioritize their work responsibilities is by conducting a/an:

• job analysis.

• internal review.

• personnel audit.

• corporate study.