[give and take] chapter 6_Expert 3

What was the rejection rate faced by the university call center callers?

• 30%

• 50%

• 70%

• 90%

What type of job were the takers working at in the call center?

• Lowest-paying job on campus

• Highest-paying job on campus

• Volunteer job

• Internship

What motivated the givers in the call center to be the most productive?

• Higher salary

• Reading letters from scholarship students

• Taking breaks

• Meeting a scholarship recipient

What did the sign above one of the caller's desks imply about doing a good job?

• It is easy

• It is appreciated by everyone

• It is rewarded with a bonus

• It goes unnoticed

What did the givers in the call center care deeply about?

• Personal benefits

• Benefiting other people

• Job title

• Working alone

What was the impact of interacting with a scholarship recipient on the callers?

• Increased calls and donations

• No change in productivity

• Decreased motivation

• Reduced revenue

What did researchers find to be the main cause of giver burnout in health care?

• Physical exhaustion

• Lack of time spent caregiving

• Perceived suffering of the caregiver

• Expressing too much compassion

Why are teachers vulnerable to giver burnout according to the text?

• Short working hours

• High salary

• Lack of feedback on impact

• Lack of student interaction

What did Conrey Callahan do to fill the impact vacuum she experienced in her teaching job?

• Took a vacation

• Started a mentoring program

• Changed schools

• Quit her job

What effect did mentoring low-income students have on Conrey's teaching job at Overbrook?

• No impact

• Renewed hope and greater enthusiasm

• Decreased enthusiasm

• Increased exhaustion