CGSP
Authored by Anonymous Anonymous
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Professional Development
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30 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
1. 透過直覺敏感度(Intuition)來提供卓越服務的最佳描述為:
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
2. 專業的餐旅服務人員認為提供卓越的服務給顧客，你必須:
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
3. 當你發現有一位顧客患有重感冒，不斷咳嗽與打噴嚏時，以下哪一種回答是運用同理心(Empathy)去表現卓越顧客服務的最佳範例?
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
4. 如果“真誠(Authentic)”所定義是服務人員所提供的服務是發自內心且無虛假的，那麼身為專業服務員的你應該要如何表現真誠的顧客服務呢?
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
5. 某一天，當你在櫃台值班時，適逢這一個地區從未出現過的暴雨天氣。在這種狀況下，以下何者為最佳運用 “同理心”來提供特別服務的例證?
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
6. 樂於當顧客的英雄，所代表的意義是:
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
7. 當使用“直覺敏感度”提供卓越的顧客服務時，下列哪一項策略最具有幫助?
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