IT Basic Knowledge Quiz

What is an example of a common system and network issue that can lead to printer problems?

• Power outage

• Printer color calibration

• Paper jams

• Software update

What is the importance of obtaining necessary signatures and approvals in the account creation request process?

• To skip steps

• To confuse users

• To delay the process

• To ensure accountability and authorization

What is the principle of least privilege in IT access definition?

• Not granting any access to users

• Assigning specific access levels and permissions to each account

• Giving maximum access to all users

• Sharing passwords with everyone

What is a potential cause of slow WiFi?

• Having a strong signal

• Using outdated drivers

• Interference from other devices

• Being too close to the router

How can you troubleshoot a WiFi network disappearing issue?

• Update the router firmware

• Restart the device

• Increase network congestion

• Forget networks

What should you do if devices are not connecting to WiFi?

• Move further from the router

• Disconnect all devices

• Update firewall restrictions

• Check network selection

What is the purpose of the IT Helpdesk?

• To create new accounts

• To provide support and consultation

• To manage printers

• To clean workstations

What is the recommended action to take if there is no internet connection on WiFi?

• Connect more devices

• Identify and reduce interference

• Move closer to the router

• Verify network password

What is the main focus of the IT Basic Knowledge - Failover Procedure?

• Ensuring operational working smooth

• Recovering from printer issues

• Troubleshooting printers

• Cleaning workstations

What is an example of a device in the Failover Procedure?

• Main Router

• Mouse

• Keyboard

• Monitor