HITS 4th June Revision Quiz

Identify the Last name in the following japanese guest name - Jun Matsumoto.

• Jun

• Matsumoto

• Jun Matsumoto

• Moto

Identify the Last name of the following Burmese (from Myanmar) guest - Patricia Sue Sha Naing.

• Patricia

• Sue

• Sue Sha Naing

• Naing

Which of the following describes a Visa credit card details?

• 16 digits, starting with 3

• 16 digits, starting with 4

• 16 digits, starting with 5

• 15 digits, starting with 4

• 15 digits, starting with 5

Which of the following states the standard check-in time at Hotel West (training)?

• 1200hrs

• 1300hrs

• 1400hrs

• 1500hrs

Which of the following states the standard check-out time for Hotel West (training)?

• 1000hrs

• 1100hrs

• 1200hrs

• 1400hrs

Taylor Alison Swift is in Singapore for ERAS tour concert. Identify her Last name and suggest how you will handle the guest profile of famous celebrity.

• Taylor, Place profile as restricted

• Taylor, Place profile as protected

• Swift, Place profile as protected

• Alison Swift, Place profile as protected

• Swift, Place profile as restricted

A guest is arriving at Singapore Changi Airport at 5am in the morning and expected to reach Hotel West by 6am in the morning. To 100% ensure that the room will be available for him by 6am, in the capacity of the reservations, how will you advise him on his booking?

• Indicate early arrival request and quote a half-day early check-in rate

• Indicate early arrival request and give complimentary early check-in

• Pre-block the room one day before his arrival and pay for the night before

• Tell guest to go shopping at Changi Airport and to only reach hotel at standard check-in time

The guest, Mr. James Lee, tells the front desk agent to take note that he will always like to have a room that is on the high floor, with sea view and away from the elevators. Which is the BEST way of updating Mr Lee's profile in Opera cloud?

• Tag his preferences under room features

• Leave a new guest profile note dedicated to FO department

• Leave a new guest profile note dedicated to ALL departments

• Tag preferences under room features & Leave a new guest profile note for FO department

• Tag preferences under room features & Leave a new guest profile note for ALL departments

How would you update a telephone number into Opera cloud?

• 1 714 7814636

• 1 714 781 4636

• [phone]

• +1.714.7814636

The guest himself will be staying in the room booked and he will use his personal credit card to pay for the room charge and all other incidental charges. How should you update the cashier's comment for the reservation?

• RM & INC TO PAX.

• AC TO PAX.

• RM & INC TO GST CC.

• AC TO GST CC.