
Quiz: Enhancing Performance and Skills Development
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Nauha Saeed
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most important first step in responding to a customer's complaint?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Showing empathy towards the customer's problem can help in resolving the issue effectively.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in responding to a fire alarm?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should PPE (Personal Protective Equipment) be worn?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a benefit of promoting diversity in the workplace?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important for staff to understand how to use online platforms?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During a technical malfunction on a ferry, what should the crew do first?
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