Business Writing

As per golden rule of communication

• 55% of Commnication rely on body language

• 55% of Commnication rely on spoken words

What percentage of communication relies on "words" according to the golden rule of communication?

• 7%

• 38%

SCRAP model is best known for structuring email as S stands for

• Situation

• Select

What does the 'C' stand for in the SCRAP model for structuring email?

• Complication

• Communication

BIG AND RED COLOR Considered formal and professional tone

• False

• True

CC Means carbon copy and we CC who needs to know and might have action

• False

• True

Wow that movie was AWESOME

• .
• ?
• !

Where are you from___

• .
• !
• ?
• ''

4- Hadeel likes eating chocolate ___ pizza and chips.

• ?

• .

• ,

• !

The Five W's are Who, What, When, Where &

• Whichever

• Whether

• Why

• Which