Stakeholder Management & Engagement Day 1

What is a key aspect of 'Active Listening'?

• Introducing your own reactions

• Reflecting back the speaker's meaning

• Talking about yourself

• Criticizing the speaker's points

Answer explanation

Reflecting back the speaker's meaning is a key aspect of Active Listening, as it shows understanding and empathy towards the speaker.

Which body language mode indicates a person is actively accepting?

• OPEN/BACK

• CLOSED/FORWARD

• CLOSED/BACK

• OPEN/FORWARD

Answer explanation

The body language mode that indicates a person is actively accepting is OPEN/FORWARD, where their posture is open and they are leaning forward, showing receptiveness and engagement.

Which of the following characteristics is associated with the 'Dominance' style in the DISC model?

• Convincing, enthusiastic, warm

• Calm, patient, predictable

• Competitive, direct, forceful

• Careful, systematic, diplomatic

Answer explanation

The 'Dominance' style in the DISC model is associated with characteristics like competitive, direct, and forceful, making the correct choice 'Competitive, direct, forceful'.

What motivates individuals with the 'Influence' style in the DISC model?

• Winning, competition, success

• Social recognition and group activities

• Opportunities to gain knowledge

• Cooperation and stability

Answer explanation

Individuals with the 'Influence' style in the DISC model are motivated by social recognition and group activities.

Which of the following is a correct statement about 'Influence' style individuals?

• They fear being ignored and loss of influence

• They value accuracy and challenging assumptions

• They prioritize personal freedom and challenges

• They are motivated by cooperation and stability

Answer explanation

The correct statement about 'Influence' style individuals is that they fear being ignored and loss of influence.

Which of the following is NOT a use of the DISC model?

• Team development

• Sales and conflict resolution

• Financial forecasting

• Leadership and change management

Answer explanation

The correct choice is Financial forecasting because it is NOT a use of the DISC model, which is primarily used for team development, sales and conflict resolution, and leadership and change management.

What is a recommended strategy for communicating with a 'Power Junkie'?

• Avoid showcasing your knowledge strongly

• Ask clarifying questions

• Bring everyone back to key points

• Participate in social events

Answer explanation

To effectively communicate with a 'Power Junkie,' it is recommended to bring everyone back to key points, ensuring focus and clarity in discussions.

What is one limitation of a person with a 'Conscientiousness' style?

• Impatience and open scepticism

• Impulsivity and disorganization

• Overcritical and overanalyzing

• Being indecisive and overly accommodating

Answer explanation

One limitation of a person with a 'Conscientiousness' style is being overcritical and overanalyzing, which can lead to indecision and excessive scrutiny.

Individuals with the 'Steadiness' style may fear:

• Change and loss of stability

• Being seen as vulnerable

• Loss of influence

• Criticism and being wrong

Answer explanation

Individuals with the 'Steadiness' style may fear change and loss of stability, making 'Change and loss of stability' the correct choice.

To build rapport, one should:

• Always provide unsolicited advice

• Mimic the other person's body language

• Focus on your own reactions

• Avoid eye contact

Answer explanation

To build rapport, one should mimic the other person's body language. This helps create a sense of connection and understanding between individuals.