HPE Competency Exam May 2024

TRUE or FALSE: Do not include any end-user on your thread specially it thread has pricing details

• TRUE

• FALSE

TRUE or FALSE: We are required to attach ITAD Flyer for any opportunities 100K+

• TRUE

• FALSE

TRUE or FALSE: Downloaded deal copies from HPE partner portal should be attached to the JIRA ticket as Internal Comment only

• TRUE

• FALSE

TRUE or FALSE: HPE deal is no longer valid if the configuration is changed. Once there is a

SKU change within the UCID the customer would need to go back to HPE for a new deal

• TRUE

• FALSE

TRUE or FALSE: Eplus Technology Inc is now added to our Priority accounts. This should be assigned to Ross

Ferraro (early shift) & Alex Jablonowski (late shift)

• TRUE

• FALSE

TRUE or FALSE: Zip files are now required for all CTO configs.

• TRUE

• FALSE

TRUE or FALSE: We continue to support Canada side of the business for OPEN products until further notice.

• TRUE

• FALSE

What is the resolution for a request that has Unbuildable error?

• Do not close the case until we receive FAN approval from Channels-tech. Set the ticket to Awaiting Vendor

• Resolve/complete the configuration and move it forward for quote

  making note there’s an unbuildable error, what the error is and that you’ve requested the

  FAN for approval

TRUE or FALSE: Matthew James is the backup of Justin West for Insight-Lockheed Martin and vice versa for Logicalis-Intel

• TRUE

• FALSE

Who is the backup of Carlos Lubi for SBP support?

• Manila Engineers only

• US engineers only

• Both Manila and US engineers

• No Backup