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Front Office Quiz

Authored by Francis Mbithi

Science

12th Grade

Front Office Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main objective of the Front Office Department?

Preparing guest bills

Coordinating with housekeeping

Managing reservations

Handling guest luggage

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a Bell Boy in the Front Office?

Managing guest reservations

Handling guest luggage at arrival and departure

Preparing bills at check-out

Answering incoming calls

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a Central Reservation System in a hotel?

To manage guest folios

To handle guest room keys

To forecast room reservations

To provide guest information

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the significance of overbooking in hotels?

To maximize revenue

To reduce room availability

To minimize guest satisfaction

To decrease hotel profitability

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the third phase in the guest cycle according to the text?

Departure

Stay

Arrival

Pre-Arrival

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the final point of contact of the guest with the hotel?

Arrival

Post departure

Check-in

Departure

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of communication?

To complicate ideas

To motivate a response

To confuse the receiver

To hide information

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