Front Office Quiz

What is the main objective of the Front Office Department?

• Preparing guest bills

• Coordinating with housekeeping

• Managing reservations

• Handling guest luggage

What is the role of a Bell Boy in the Front Office?

• Managing guest reservations

• Handling guest luggage at arrival and departure

• Preparing bills at check-out

• Answering incoming calls

What is the purpose of a Central Reservation System in a hotel?

• To manage guest folios

• To handle guest room keys

• To forecast room reservations

• To provide guest information

What is the significance of overbooking in hotels?

• To maximize revenue

• To reduce room availability

• To minimize guest satisfaction

• To decrease hotel profitability

What is the third phase in the guest cycle according to the text?

• Departure

• Stay

• Arrival

• Pre-Arrival

What is the final point of contact of the guest with the hotel?

• Arrival

• Post departure

• Check-in

• Departure

What is the main purpose of communication?

• To complicate ideas

• To motivate a response

• To confuse the receiver

• To hide information

What are some threats that a guest might face when residing in a hotel?

• Delicious food

• Friendly staff

• Comfortable beds

• Terrorist threats

What is the process known as 'night audit' in a hotel?

• Preparing breakfast for guests

• Cleaning the rooms at night

• Balancing the day's trading activities

• Checking the minibar items

What is the purpose of verification in front office operations?

• To hide information from guests

• To ensure records are accurate

• To increase confusion among staff

• To create errors intentionally