Front Office Department Quiz

What is the main function of the Front Office Department?

• Handling guest luggage

• Providing information to guests

• Preparing food and beverages

• Cleaning guest rooms

What is the definition of Rack rate?

• The cost of room service in the hotel

• The price at which the hotel rooms are sold before applying discount

• The fee for using the hotel's fitness center

• The rate at which guests are charged for using the telephone

What is the role of the Cashier in the Front Office Department?

• Balancing guest account

• Providing transportation services

• Handling guest luggage

• Assisting with guest check-in

What is the responsibility of the Night Audit in the Front Office Department?

• Coordinating guest mails

• Providing information about city attractions

• Handling guest room keys

• Preparing the night audit report

What is the duty of the Concierge in the Front Office Department?

• Making reservations for dining

• Handling guest luggage

• Providing information to guests

• Answering incoming calls

What is the function of the Reservation Agent in the Front Office Department?

• Providing transportation services

• Handling guaranteed and non-guaranteed reservation

• Balancing guest account

• Preparing food and beverages

What is the role of the Telephone Operator in the Front Office Department?

• Providing transportation services

• Handling guest luggage

• Processing incoming and outgoing calls

• Making reservations for dining

What is the main responsibility of the Front Office Manager?

• Providing information about city attractions

• Coordinating the front office department activities

• Directing calls to guest rooms

• Handling guest room keys

What is the purpose of the Information Desk in the Front Office Department?

• Providing transportation services

• Coordinating guest mails and messages

• Preparing bills at check-out

• Handling guest luggage

What is the function of the Bell Boy in the Front Office Department?

• Balancing guest account

• Answering incoming calls

• Handling guest luggage

• Providing information to guests