
Front Office Department Quiz
Authored by Francis Mbithi
Science
12th Grade
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main function of the Front Office Department?
Handling guest luggage
Providing information to guests
Preparing food and beverages
Cleaning guest rooms
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of Rack rate?
The cost of room service in the hotel
The price at which the hotel rooms are sold before applying discount
The fee for using the hotel's fitness center
The rate at which guests are charged for using the telephone
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the Cashier in the Front Office Department?
Balancing guest account
Providing transportation services
Handling guest luggage
Assisting with guest check-in
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the responsibility of the Night Audit in the Front Office Department?
Coordinating guest mails
Providing information about city attractions
Handling guest room keys
Preparing the night audit report
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the duty of the Concierge in the Front Office Department?
Making reservations for dining
Handling guest luggage
Providing information to guests
Answering incoming calls
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the function of the Reservation Agent in the Front Office Department?
Providing transportation services
Handling guaranteed and non-guaranteed reservation
Balancing guest account
Preparing food and beverages
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the Telephone Operator in the Front Office Department?
Providing transportation services
Handling guest luggage
Processing incoming and outgoing calls
Making reservations for dining
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