Employability Skills Quiz - Class XI

What is the purpose of communication?

• Inform (tell someone about something)

• Influence (get someone to do something you want)

• Share thoughts, ideas, feelings

• All of the options

Which of the following method is used to receive information from the sender?

• Listening

• Speaking

• Writing

• Telling

By which action can a sender send his or her messages?

• Listening

• Speaking

• Sleeping

• None of the above

Choose the correct example of oral communication.

• Reports

• Newspapers

• Face-to-face interaction

• Notes

What are the words we should use when we communicate verbally?

• Use straight words

• Use simple words

• Use precise words

• Use fixed words

Which of these is a positive (good) facial expression?

• Staring hard

• Nodding while listening

• Wrinkled forehead

• Looking away from the speaker

Which of these is not an appropriate non-verbal communication at work?

• Putting arm around a coworker’s shoulder

• Shaking hands firmly

• Looking at the speaker with a smile

• Standing with an upright posture

Read carefully all the options given below the question and choose the correct option(s). 1. You have been standing in a queue for a long time to buy tickets for a movie. A man suddenly comes and stands in front of you, out of turn. What should you do?

• Scream at the person so that he never repeats the mistake

• Inform him politely that there is a queue and everyone is waiting for their turn

• Stay quiet and let the person go ahead

• Not say anything directly but complain about him to other people

A good friend of yours is very upset as her best friend has had a terrible accident. You are tired from the day’s work. The phone rings and the caller I.D. shows that it’s her. What should you do?

• Ignore the call because you are tired

• Answer the call and talk to her for as long as she wants to

• Tell her that you are too tired and she should call someone else

• Listen to her for some time and then tell her that you will talk again tomorrow

Radha wants to grow her hair and she applies a lot of hair oil. She does not wash her hair for days and sometimes it smells bad too. What would be your suggestion to her?

• She can leave the oil in her hair, after all it helps her hair to grow.

• She can leave it on at night and wash her hair every day before leaving home.

• She should not apply oil at all.

• She can apply the oil and pour a little water on her hair before leaving home to reduce the smell