SCM - AOF (pre-test 4)

31. Why is customer loyalty a better measure of customer satisfaction than surveys?

• A. Because it reflects actual customer behavior and long-term relationships
• B. Because surveys are always inaccurate
• C. Because loyalty does not change over time
• D. Because it focuses only on high-spending customers

32. A company has the following Price – Quantity relationship: P=2000 - 2Q. How much revenue does the company have if the quantity is 400 units?

• A. $400,000
• B. $440,000
• C. $460,000
• D. $480,000

33. The percentage of order sent on or before promised delivery date is a metric reflecting.................?

• A. Customer loyalty
• B. Customer value
• C. Service level
• D. Customer satisfaction

34. What is the main difference between a supply chain of financial products and physcial products?

• A. the supply chain performance of financial products is higher than that of physical products
• B. the supply chain performance of financial products is lower than that of physical products
• C. the supply chain of financial products does not require physical links in some cases
• D. the supply chain of physical products does not require customer understanding

35. The bullwhip effect causes an increase in safety stock and inefficient allocation of resources. True or False?

• True
• False

36. Reducing lead time can help in reducing the bullwhip effect. True or False?

• True
• False

37. Information can replace inventories in a modern supply chain. True or False?

• True
• False

38. Service level and responsiveness of a supply chain can be improved in the condition of information assymetry. True or False?

• True
• False

39. Bullwhip effect occurs as demand information gets distorted as it moves from upstream to downstream. True or False?

• True
• False

40. Which of the following is NOT a consequence of the bullwhip effect?

• A. Decreased safety stock
• B. Inefficient allocation of resources
• C. Increased transportation costs
• D. Increased warehousing costs