Objection & Sales soft skills

What is an "Object Handling" in the context of a sales call?

• • Object handling in a sales call involves organizing and managing physical products that will be delivered to the customer.

• • Object handling in a sales call is the process of documenting customer preferences for future reference.

• Objection handling refers to the process of addressing and resolving potential customer's concerns or objections about a product or service.

• Object handling in a sales call means setting up and maintaining a CRM system to track sales activities.

Which of the following is an effective technique for handling objections?

• Ignoring the objection and continuing with the pitch

• Acknowledging the objection and providing a thoughtful response

• Telling the customer they are wrong

• Changing the subject

What are the key sales skills during a call?

• • -Building Personal Rapport

  -Product or Service Expertise

• -Express Empathy

  -Listen Actively

• -Stay in Control of the Call

  -Overcome Objections

• All answers

What does LAER stand for in the context of objection handling?

• Listen, Acknowledge, Explore, Respond

• Listen, Agree, Evaluate, Repeat

• Learn, Acknowledge, Explain, Reiterate

• List, Analyze, Examine, Resolve

Why is it important to check the information on the Back Office platform?

• To review irrelevant historical data

• To verify and ensure the accuracy of customer data and transactions, and use this information as a hook to pitch the bonus

• To track employee performance and productivity metrics

• To ensure marketing strategies are aligned with customer profiles

What is the importance of role play sessions for sales calls?

• To entertain the sales team and provide a break from routine tasks

• To evaluate and update the company's product inventory

• To identify and eliminate ineffective sales personnel

• To practice and improve sales techniques in a controlled environment

The key characteristic that a sales agent needs to have when handling an objection from a customer who prefers a competitor is...