Chapte8+Chapter9

Currently, about ____ percent of U.S. homes have computers.

• 25

• 50

• 75

• 95

It took only ____ years for fifty million people to use the Internet compared to twenty-

five years for fifty million people to use telephones.

• Two

• fifteen

• Five

• twenty

____ is defined as the totality of characteristics of an entity that bear on its ability to

satisfy stated or implied needs.

• Fitness

• Conformance

• Performance

• Quality

____ for use means a product can be used as it was intended.

• Fitness

• Conformance

• Performance

• Quality

Quality ____ includes identifying which quality standards are relevant to the project

and how to satisfy those standards.

• Assurance

• Control

• planning

• development

Quality ____ involves periodically evaluating overall project performance to ensure

the project will satisfy the relevant quality standards.

• Assurance

• Control

• planning

• development

Quality ____ involves monitoring specific project results to ensure that they comply

with the relevant quality standards while identifying ways to improve overall quality.

• Assurance

• Control

• planning

• development

____ is the ability of a product or service to perform as expected under normal

conditions without unacceptable failures.

• Performance

• Maintainability

• Hardness

• Reliability

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization

• Development

• Scope assessment

• Benchmarking

• Planning

____ is action taken to bring rejected items into compliance with product requirements

or specifications or other stakeholder expectations.

• Rework

• Acceptance

• Adjustment

• Rejection