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HM-Chap 4

Authored by linh do

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HM-Chap 4
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12 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following is NOT the key function of Front Office?

Cash handling

Safety and security

Guest inquiries

Room Inventory

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Booking made by a guest to secure room or other services for a specific period

Walk-In

Overbooking

Front Desk

Reservation

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Guese who arrives at the hotel without a prior reservation and requests a room

No-Show

Group Reservations

Concierge

Walk-In

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A software system used by hotels to manage various operations, including reservations, guest information, billing, and room assignments

Room Inventory

Property Management System (PMS)

Reservation

Group Reservations

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The process by which a guest completes their stay, settles any outstanding bills, and returns their room key or access card.

Check-in

Check-out

Walk-in

No-show

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A staff member responsible for providing personalized assistance and recommendations to guests, such as arranging transportation, booking restaurant reservations, or providing information on local attractions.

Concierge

Front desk

Reservation

Night audit

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the term for •The average revenue generated per occupied room

Average Daily Rate (ADR)

RevPAR (Revenue per Available Room)

Occupancy Rate

Best Average Rate (BAR)

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