HM-Chap 4

Which of the following is NOT the key function of Front Office?

• Cash handling

• Safety and security

• Guest inquiries

• Room Inventory

Booking made by a guest to secure room or other services for a specific period

• Walk-In

• Overbooking

• Front Desk

• Reservation

Guese who arrives at the hotel without a prior reservation and requests a room

• No-Show

• Group Reservations

• Concierge

• Walk-In

A software system used by hotels to manage various operations, including reservations, guest information, billing, and room assignments

• Room Inventory

• Property Management System (PMS)

• Reservation

• Group Reservations

The process by which a guest completes their stay, settles any outstanding bills, and returns their room key or access card.

• Check-in

• Check-out

• Walk-in

• No-show

A staff member responsible for providing personalized assistance and recommendations to guests, such as arranging transportation, booking restaurant reservations, or providing information on local attractions.

• Concierge

• Front desk

• Reservation

• Night audit

What is the term for •The average revenue generated per occupied room

• Average Daily Rate (ADR)

• RevPAR (Revenue per Available Room)

• Occupancy Rate

• Best Average Rate (BAR)

What is the term for the percentage of inquiries or reservations made that convert into confirmed bookings

• Reservation Conversion Rate

• Average Length of Stay (ALOS)

• Best Average Rate (BAR)

• Front Desk Staff Utilization

Setting different rates for different room types, dates, or booking channels to ensure the most effective pricing strategy

• Best Average Rate (BAR)

• Average Daily Rate (ADR)

• RevPAR (Revenue per Available Room)

• Occupancy Rate

What is the term for the average revenue generated per available room.

• Average Daily Rate (ADR)

• RevPAR (Revenue per Available Room)

• Best Average Rate (BAR)

• Reservation Conversion Rate