Customer Service Quiz

What is effective listening?

• Talking more

• Interrupting

• Paying full attention

• Ignoring

What is the best way to end a call with a customer?

• Hang up quickly

• Yell

• Be silent

• Say goodbye and thank you

How should you talk to customers?

• Rude

• Loudly

• Quietly

• Polite and clear

What is the first step in handling a complaint?

• Argue with the customer

• Ignore it

• Listen carefully

• Blame someone else

How does a customer service policy contribute to increased profits?

• By reducing the quality of products

• By attracting more new customers

• By limiting customer feedback

• By increasing operational costs

What is a supplier?

• Someone who uses goods and services.

• A business or person that gives goods or services to another.

• Someone who buys products for themselves.

• A company that sells goods straight to people.

What is the main goal of customer service?

• Making sales

• Keeping customers happy

• Making profits

• Managing employees

Why is it important to keep a complaint log?

• To track and solve issues

• To ignore them

• To blame others

• To argue

What should good customer service systems provide?

• Wrong information about products

• No information at all

• Only after-sales information

• Clear information about products and services

How should you greet a customer?

• Ignore them

• Smile and say hello

• Look away

• Be silent