eLearning Review
Authored by Luningning Dres
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13 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the purpose of a label? (Select all that apply)
The label is for the delivery address only.
The label verifies that a pickup fee has been paid (if applicable).
The label links the package to a record and provides UPS with a complete picture of the package.
The label enables proper billing and transportation.
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
If the customer does not want to pay the pickup fee for a new shipment, what are the alternatives for a customer for getting the package to UPS?
Hand the package to any UPS driver
Take to any location that accepts UPS packages
Place in a UPS Drop box
Place it in a mailbox
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the three steps of the Return process?
Create a label from ups.com
Obtain a label from the shipper or UPS
Attach the label to the package
Give the packages to UPS or schedule a pickup
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False. UPS charges a fee for all pickups.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A business operating out of a home is a ______.
Residential stop
Commercial stop
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
UPS Worldship is a free online system available to account customers who ship more than __ packages a week.
5
20
25
30
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The shipper is calling to confirm the time that the driver will be by for the scheduled pickup. This an example of what type of call?
Return
Pickup
Delivery Change Request
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