According to the Lewin model of organization change process, refreezing involves

reinforcing the change so that it becomes a part of the system.

recognizing why the change is necessary.

informing people about the change.

the implementation of the change.

repeating the organization change process at frequent intervals.

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

Establishment of goals for the change

Recognition of the need for change

Selection of appropriate change technique

Planning for implementation of the change

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

Selection of appropriate change technique

Establishment of goals for the change

Recognition of the need for change

Diagnosis of the relevant variables

_____ is the last step in the change process.

Diagnosis of relevant variables

Recognition of the need for change

Establishment of goals for the change

According to the comprehensive approach to change, what is the second step in the change process?

Recognizing the need for change

Overcoming resistance to change

Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate's report that the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to make a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario?

Recognizing the need for change

Understanding how to implement the change

Sales are down, and Francis knows he needs to make some changes to reverse the trend and not only bring sales up to the previous level, but actually increase them by 5% over last year. He is now trying to understand whether the downturn was caused by poor customer service, poor quality product, improper pricing, or some other factor. Which step has Francis reached in the comprehensive approach to change?

Recognizing the need for change

Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?

Selection of an appropriate change technique

Diagnosis of relevant variables

Planning for implementation of change

The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?

Selection of appropriate change technique

Planning for implementation of change

Diagnosis of relevant variables

What are the three steps in the Lewin model?

Unfreezing, implementing, refreezing

Recognizing, planning, implementing

Unfreezing, goal setting, refreezing

Unfreezing, refreezing, evaluating

Selecting, implementing, reinforcing

When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by

unfamiliarity with company procedures.

Which of the following is an effective way of overcoming resistance to change?

Allowing employees to participate in the change process

Fostering an environment of uncertainty in the organization

Announcing the change only after it has been implemented

Minimizing communication among employees

Managers can overcome resistance to change by

announcing the change much in advance.

not letting employees know about the change.

letting employees know about the change only after it has been successfully implemented.

limiting the involvement of employees in the change process.

minimizing communication during the change process.

Which of the following is an effective way of overcoming resistance to change?

Using micromanagement techniques

Limiting employee involvement in the change process

According to the results of a classic study, employee participation

increases productivity and satisfaction.

reduces the need for communication.

encourages employees to resist change.

creates a centralized structure.

A force-field analysis identifies

factors that facilitate and hinder organization change.

management potential in existing employees.

the need for structural change in an organization.

the appropriate span of management for an organization.

A change in reporting relationships within an organization is an example of change in the area of

organizational control systems.

Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of

organization structure and design.

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of

organization structure and design.

When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of

organization structure and design.

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of

organization structure and design.

Which of the following is an example of an organization's change in technology and operations?

Adoption of new information systems

Introduction of departmentalization

Introduction of a new compensation program

Introduction of new employment policies

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