Day 1

Communication Skills Definition..?

• The art of listening empathically and speaking effectively

• The art of speaking empathically and listening effectively

The best level of listening is ( selective listening ) to save your time

• True

• False

the best level of listening is Empathic listening

• True

• False

Listening Behavior are .....

All answers are correct except ?

• Focus

• Reflect

• Summarize

• Check

Speaking Behavior are ....

you can select more than answer

• Organize

• Express

• Check

• Reflect

Attitude is ....

You Can select more than answer

• Internal thoughts

• Represents your beliefs

• Subjective - influenced by personal experiences, values, and socialization

• Observable actions and responses

Behavior is Objective - can be seen and measured by others

• True

• False

listening is an involuntary process , Hearing is a voluntary action

• True

• False

The fundamental difference in the communication process is that listening with understanding comes first so that others can understand what we say.

• True

• False

Principle of Communication

is Seek First to understand others then to be understood

• True

• False