Newsletter and Product Checked

What is the purpose of resending a welcome email to Zoom phone users?

• The user needs to activate the account from deactivate status.
  
  Support article: Managing users

• If the user hasn't set up their Zoom phone account, you can re-send the welcome email.
  
  Support article: Managing phone users

• The user will be notify that they are now part of the Zoom phone account.
  
  Support article: getting started with Zoom phone users

The customer reached out to have the countries/regions available for dial-out and this is a high risk/fraud for the locations, what kind of feature enablement do you need to follow and what are the steps to have those countries/regions available in dial-out?

• Submit an LR to enable the feature

• Reach out to AE from the VDI that the customer wants to enable the high-risk/fraud country for dial and the AE needs to follow the steps below:

  1. Validate the customer, the result will be one of two statuses:

      a. Existing customer known to AE: If the customer is known to the AE, know the business background, and feel comfortable that it is a legitimate business, they will proceed to step 3. Please know that they will have signed off on this so if in doubt, follow step “b” below.

      b. “Unknown” customer to AE: 

                            i.CRITICAL: Verify their company website and make sure things don’t look “suspicious” (i.e. website looks makeshift, contact information doesn’t look valid, etc) 

                            ii.Check the Better Business Bureau site (BBB: The Sign of a Better Business | Better Business Bureau® ) or comparable site based on country locations

                            iii. If all looks legitimate, proceed to step 3 but if in doubt Direct Message Tina Kim for further review.

                            iv. If escalating to Tina provide account #, website address, and any 3rd party verifying site link  

  2. Customer will need to acknowledge the “Customer Acknowledgment of High Risk / High Cost Call Region(s)” note drafted by legal, which is the email template below.

  3. If not already, connect customer with assigned AE

  4. AE will send a new email draft to the customer.

  5. Once the email is received back from the customer, the rest of the steps will be performed by the AE and Sales Ops to enable the feature.

  
  
  SNOW article: Zoom Phone: Enabling High Risk/ Fraud Countries (Special Countries/Regions) for dial-out

• The TSE will do the following steps to enable the feature:
  
  1. Validate the customer, the result will be one of two statuses:

      a. Existing customer known to AE: If the customer is known to the AE, know the business background, and feel comfortable that it is a legitimate business, they will proceed to step 3. Please know that they will have signed off on this so if in doubt, follow step “b” below.

      b. “Unknown” customer to AE: 

                            i.CRITICAL: Verify their company website and make sure things don’t look “suspicious” (i.e. website looks makeshift, contact information doesn’t look valid, etc) 

                            ii.Check the Better Business Bureau site (BBB: The Sign of a Better Business | Better Business Bureau® ) or comparable site based on country locations

                            iii. If all looks legitimate, proceed to step 3 but if in doubt Direct Message Tina Kim for further review.

                            iv. If escalating to Tina provide account #, website address, and any 3rd party verifying site link  

  2. Customer will need to acknowledge the “Customer Acknowledgment of High Risk / High Cost Call Region(s)” note drafted by legal, which is the email template below.

  3. If not already, connect customer with assigned AE

  4. AE will send a new email draft to the customer.

  5. Once the email is received back from the customer, the rest of the steps will be performed by the AE and Sales Ops to enable the feature.

  
  
  SNOW article: Zoom Phone: Enabling High Risk/ Fraud Countries (Special Countries/Regions) for dial-out

Can we host 2 Facebook livestreaming simultaneously using one Zoom account at the same time?

• True

• False

Is there a way to disable the email notification email alert for the alternative host?
Note: Use your test accounts to find the answer.

• Yes,
  Sign in to Zoom web portal > personal setting > Security > Disable "When an alternative host is set or removed from a meeting".

• No

• Yes,
  Sign in to Zoom web portal > personal setting > Email notification > Disable "When an alternative host is set or removed from a meeting".

• Yes,
  Sign in to Zoom web portal > personal setting > General > Disable "When an alternative host is set or removed from a meeting".

• Effective: Jun 12, 2024

• With the introduction of the new build flow, we will remove the ability to create legacy app types (Zoom App, Meeting SDK, OAuth, and team chat apps) in favor of the new general app, which will support all the same functionality that each of the legacy apps supports. This FAQ covers the FAQs we expect from both customers and internal users once we remove Legacy App Creation for customers.

• True

• False

Customers are now encouraged to migrate from the old to the new integration before removing the old integration from the Zoom Marketplace. As of 15 July 2024, we will no longer provide support for the old Zoom for Salesforce app.

• False

• True

Starting June 17,______________ allow customers to add users who cannot schedule or host meetings within their Zoom Accounts. This option is helpful for users within an account who need to collaborate in meetings but not host them and is an excellent choice as a foundation for other Zoom product licenses, such as Zoom Phone or Zoom Contact Center.

• The updated user Zoom phone license assignments

• The updated user license assignments

• The updated user Zoom phone license assignments

• The updated user Zoom Room license assignments

In addition to the updated license assignments, Zoom is changing how we handle the Basic (free) user type by implementing a free Zoom Meetings Basic license that replaces the Basic (free) user type.

• False

• True

On June 16, 2024, we will deprecate the current “New in-meeting chat experience” toggle setting and the “Allow participants to delete messages in in-meeting chat” sub-setting checkbox in the admin portal.

• False

• True