Taxi InoLab knowledge

How many pieces of information do we need to pass an ID&V?

• 3

• 2

• 1

• 4

Which of this information we cannot accept to pass ID&V with the customer?

• Phone number

• Price paid

• Surname of the main passenger

• Number of passengers

• PU or DO location

Can you discuss the reservation by email/chat with someone who is not the main passenger?

• Yes, as long as ID&V is passed

• No, we can only discuss booking with the main passenger

• We can by email, but not on chat due to GDPR

• We can by chat, but not email due to GDPR

Can we accept email as piece of ID&V if there is a typo? e.g: "gmail.con"

• Yes, of course customer meant "gmail.com"

• No, we have to ask for the correct one or other piece of information

• Yes, as long as we have 2 other pieces of information

What customer details you cannot share with the supplier?

• Booking ID

• Phone number

• email address

• Genius level

• Price customer paid as our profit cannot be shared

What can be amended in paid taxis?​ ​ ​ ​ ​

• Supplier

• Car type/ capacity

• Comment section

• Passenger details

• Price

What we can do if customer reports hotel relocation and asks rides for amendment within cancellation policy ?

What to recheck if flight number is not accepted when agent is adding it on Intranet?

• Is it a charter flight?

• Does a date match landing date?

• Is the airport correct?

• Is there IATA code included on PU location

• Is the flight number correct?

(Free Taxi) Can customer select a car type (e.g.: standard, electric, luxury etc.) ?

• Yes, but only between standard and the luxury

• Yes, they can pick and choose

• No, Customer can only select number of passengers

• Only if they pay extra

Can the free taxi be booked from a train station?

• Yes, but they have to provide the train number

• Yes, for an extra charge

• Yes, in certain cities

• No, free taxi can be booked only from an airport

• No, but we can call supplier and ask to make an exception