What is the purpose of the "Member SSN" field in the Person Selection List?

To search for a person by their social security number or pseudo number

To search for a person by their date of birth

To search for a person by their address

To search for a person by their phone number

Why is it important to review the client's date of birth (D.O.B.) when viewing a case?

To ensure the client's name is correct

What does it mean if an application is pending?

C. There is not enough verification for the analyst to make a decision

A. The application has been approved

B. The application has been rejected

What should CSR's review to notify the client of the verification requested?

A. The client's personal information

What should CSR's review to see verification that has been submitted?

A. The client's personal information

What is the reason for rejection if the rejection code is 02?

Not Meeting the Employment and Training Requirements

What does a case in "Rejected" status represent in the context of CAPS?

An application that did not meet eligibility requirements.

An application that met all eligibility requirements.

An application that is pending review.

An application that has been approved.

What does the PF1 function key provide in the context of a rejected application?

An explanation of the closure code.

Contact information for support.

What does a case in "Active" status represent?

A case that has been Certified for CCAP services.

A case that is pending approval.

What should CSR's review in an "Active" case?

The client's personal information.

What does a case in "Pend Closure" status represent?

A case that is currently active but will be closing soon.

A case that is inactive and will remain inactive.

What does the PF1 function key provide?

An explanation of the closure code shown.

A summary of client activities.

A detailed report of all cases.

What opportunity does the client have before the closure date?

To submit any missing documentation.

To change the case status to active.

What should CSR's review on Onbase?

To see verification that has been submitted.

To check the client's contact information.

What does the PF1 function key provide?

An explanation of the closure code shown.

What should be reviewed if a client states they submitted their application or verification?

The client's Onbase to ensure verification was submitted prior to the closure date.

The client's eligibility status.

The client's contact information.

The client's previous applications.

Review CAPS and Onbase

Authored by Ashley Patterson

Professional Development

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step to log in to the z/OS Communications Server?

Type 'admin' and press Enter.

Type 'dhhr' and press Enter.

Type 'user' and press Enter.

Current case status (pending, rejected)

Member Income/Activity Hours

Forms

Financial

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Review CAPS and Onbase

What is the first step to log in to the z/OS Communications Server?

What should you press after typing 'dhhr' to proceed with the login?

What is the purpose of the warning message displayed on the login screen?

What is the first step to log in to the Customer Information Control System?

What command should you type to access the Childcare Assistance Program System?

Which option in the CAPS Main Menu allows you to search for person identification information?

What does the "Waiting List" option in the CAPS Main Menu allow you to view?

Which option in the CAPS Main Menu is used to view case history, primarily Forms History?

What information is required to search for a case using the "Case ID/SSN" option?

What does the "Program Type" LI stand for in the CAPS system?

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