Trusted Advisor Trivia Questions

Trusted Advisor Trivia Questions

Professional Development

10 Qs

quiz-placeholder

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Trusted Advisor Trivia Questions

Trusted Advisor Trivia Questions

Assessment

Quiz

Special Education

Professional Development

Easy

Created by

tony@lns.maersk.com Zhang

Used 8+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1.What are the 4 levels of Customer Experience aka the Trusted Advisor Model?

A.Knowledge Expert

B.Problem Solver

C.Business Partner

D.Trusted Advisor

E.All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. 2. True or False: A Trusted Advisor is an expert on Our business; the customer’s business; overall business environment – industry, market and competitors.

A. True

B. False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. 3. You know you are a Trusted Advisor-

    When customers consult with you, involve in the solutioning process, rather than relying on you to merely execute.

A.True

B.False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. 4. What is the tool that outlines the key skills and behaviors that CX Consultants

    need to have to thrive in their role and illustrates what each of those skills and behaviors look like?

A.Competency Assessment Tool

B.Learning Record Dashboard

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. 5. What is the primary focus for the Trusted Advisor Level?

  1. A.2024 year focus

B.Long term Aspirations

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. 6. Select the correct definition of the 3-to-1 job application

A.

Answer 3 questions and apply 1 job application after the learning package

B.

3 practical on-the-job exercises that will help the trainee remember the information and apply learnings right away.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. 7. What is the system that we will use to access and complete the digital modules of the training programs?

A.Mylearning

B.Coursera

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