1.What are the 4 levels of Customer Experience aka the Trusted Advisor Model?

• A.Knowledge Expert

• B.Problem Solver

• C.Business Partner

• D.Trusted Advisor

• E.All of the above

2. 2. True or False: A Trusted Advisor is an expert on Our business; the customer’s business; overall business environment – industry, market and competitors.

• A. True

• B. False

3. 3. You know you are a Trusted Advisor-

   When customers consult with you, involve in the solutioning process, rather than relying on you to merely execute.

• A.True

• B.False

4. 4. What is the tool that outlines the key skills and behaviors that CX Consultants

   need to have to thrive in their role and illustrates what each of those skills and behaviors look like?

• A.Competency Assessment Tool

• B.Learning Record Dashboard

5. 5. What is the primary focus for the Trusted Advisor Level?

• 5. A.2024 year focus

• B.Long term Aspirations

6. 6. Select the correct definition of the 3-to-1 job application

• A.

  Answer 3 questions and apply 1 job application after the learning package

• B.

  3 practical on-the-job exercises that will help the trainee remember the information and apply learnings right away.

7. 7. What is the system that we will use to access and complete the digital modules of the training programs?

• A.Mylearning

• B.Coursera

8. 8. What is the CX effort required for L2 Problem Solver?

• A.Managing Exceptions, Solving Problems

• B.To be industry expertise

9. 9. What is the primary focus for the Level 1 Knowledge Expert?

• A.Be able to provide accurate information that are related to the Maersk Product and Process to customers.
  

• B.To be business partner

Select True or False: Trust is a two-way relationship: one part Trustworthy, the other part Trusting

• A.TRUE

• B.False