Intro to marketing FINAL EXAM review 2024

Name/ Nombre

Date/ La fecha de hoy

1. In ___________ listening we care about the other person and show this concern in the way we pay close attention and express our sorrow for their ills and happiness at their joys.

• Sympathetic
• Empathetic

2. They “share” your hurt feelings and maybe even shed a tear in sympathy. _________

• Sympathetic
• Empathetic

3. _______use of various kinds of pauses

• Punctuation
• Speed
• Clarity
• Pronunciation
• Familiarity

4. ______… meaning or substance of speech.

• Content
• Speed
• Pronunciation
• Familiarity
• Punctuation

5. ________…utterance of speech.

• Pronunciation
• Speed
• Content
• Familiarity
• Punctuation

6. _____….number of words per minute.

• Speed
• Content
• Pronunciation
• Familiarity
• Punctuation

7.__________…transforming of ideas into words.

• Expression
• Speed
• Content
• Familiarity
• Punctuation

8. An internal customer is a person who is an employee within the company. **Un cliente interno es una persona que es un empleado dentro de la empresa.

• True
• False