Returns Team Quiz

WHAT DOES RMA STAND FOR?

• Returned Merchandise Authorisation

• Retail Merchandise Assessment
• Return Merchandise Authorisation

• Revised Merchandise Agreement

THE RETURN FEE FOR THE UK IS?

• $10.00

• £10.00
• €10.00

• all are correct

WHY CAN I NOT RETURN FROM BELFAST

• Belfast is in Ireland

• Belfast is really far away

• Long story short, Brexit and customs laws.

• Did you know 'Game of thrones' was filmed there?

WHEN BOOKING A DHL PICK UP WHY DON'T I NEED A LABEL?

• I have a waybill number

• Labels are only required for Italians

• DHL provides the label during the pick-up process.
• DHL does not offer label printing services

WHY DO ALL NORWEGIAN RETURNS GO BACK TO THE PARTNER VIA COPENHAGEN?

• It is cheaper to go by rail then fly from Denmark

• Trick question Copenhagen is Norway.

• Norwegian tax laws forbid direct flights

• All orders will go via the CPH hub, for tax reasons

WHY MIGHT I GET ASKED TO CHECK MY RETURN BY USING THE BPOST TRACKER?

• I am located in Bologna

• I am located in Brussels

• I am located in Berlin

• I am located inThe Netherlands

UPON ARRIVAL AT THE PARTNER BOUTIQUE, YOU CAN ANTICIPATE RECEIVING A NOTIFICATION REGARDING YOUR REFUND WITHIN X DAYS.

• 3

• 5

• 4

• 7

VINTAGE ITEMS. SAME RETURN RULES OR DIFFERENT?

• SAME

• DIFFERENT

AFTER HOW MANY DAYS OF NON MOVEMENT IN A RETURN SHOULD MY CASE BE SENT TO LOST PARCELS?

• 2

• 4

• 5

• Do not send, write to the partner to make sure they don't have it, send three more follow ups and after getting no response then inform the customer that the case will now get sent to lost parcels and wait for the abusive responce

THE CUSTOMER REFUSES TO ACCEPT DELIVERY AND THE ORDER IS NOW 'RETURN TO SENDER'
SHOULD WE?

• Proceed with the refund ASAP

• Refund once you see the order has been returned

• Proceed with the refund and provide 15% discount voucher.

• Let nature take it's cause and the partner will refund once received.