BTC. Accommodation & Hotel - Useful phrases Question Answer

Can I see your ID?

• Of course, here it is.
• Yes, we have some available at the front desk.
• Absolutely, I'll have it sent up immediately.

Sure, what can we get for you?/What would you like?

• Certainly, we'll send someone to look at it immediately.

• Yes, we have a night staff to assist you.
• I'd like to check out, please.

Do you have a reservation?

• I apologize for the inconvenience. I'll send someone to look at it.
• Yes, it's under the name Masechko.

• Could you please send some up to room 502?

What type of room would you like?

• I'm interested in a single room with a city view.
• Yes, it was a pleasant experience, thank you.
• Could you tell me about the cost of the spa services?

How long will you be staying?

• Yes, I had a bottle of water and a snack.

• I'll be staying for two nights.

• I apologize for that. We'll send pest control to take care of it.

How will you be paying?

• I'll be paying with my debit card.
• We'll send someone up to fix it as soon as possible.
• I apologize for the inconvenience. I'll send someone to look at it.

Did you use anything from the mini-bar?

• I'd like to check out, please.

• We can send someone to assist you with that.
• Yes, I had a bottle of water and a snack.

Are there any other charges to your room?

• We can provide you with mosquito repellent.

• Could you tell me about the cost of the spa services?

• I'll be paying with my debit card.

Did you enjoy your stay?

• I'll be staying for two nights.

• Please try reconnecting. If it still doesn't work, let us know.
• Yes, it was a pleasant experience, thank you.

We're out of toilet paper/toiletries.

• Could you please send some up to room 502?
• Please report this to the police immediately. We can assist you with the process.
• I'll have maintenance take care of that right away.