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SHIPPING QUIZ

Authored by James Harper

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Professional Development

Used 1+ times

SHIPPING QUIZ
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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A CUSTOMER ASK HOW LONG WILL DELIVERY TAKE TO BELFAST FOR A VINTAGE ITEM.

Belfast is in Ireland and not the UK

Vintage items can take 10-14 working days

Vintage items can take 10-14 days

Due to EU customs laws we can not deliver to Belfast at this moment.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT IS THE MAIN REASON VINTAGE ITEMS TAKLE SO LONG FOR DELIVERY?

As many of our esteemed vintage partners operate from warehouses located outside the EU

The products normally need to be repaired before being sent

The Vintage Bar a pretty slow at sending their items.

The product needs to go through The Vintage Bar's six step authenticity checks before being sent

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

IF MY ORDER IS DELAYED BY 6 DAYS AND I CALL TO COMPLAIN, HOW MUCH COMPENSATION SHOULD YOU OFFER?

(once its been delivered)

10%

15%

20%

Ask the Queue specialist

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A CUSTOMER RECEIVES A T-SHIRT INSTEAD OF A HOODIE, AND HE CALLS TO COMPLAIN, WHAT COMPENSATION CAN WE OFFER HIM?

10%

15%

20%

Ask the queue specialist

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A CUSTOMER HAS IS ON CHAT ASKING ABOUT THE THE STATUS OF HER ORDER. YOU SEE IT WAS DELIVERED THREE DAYS AGO. THE CUSTOMER CLAIMS THEY THEY NEVER RECEIVED IT. WHAT DO YOU DO?

Tell the customer not to worry it will soon show up, but you will ask the partner for my information

Tell customer not to worry and you will contact The courier

Double check the tracking, inform the customer that you will start and investigation and invite her to check with her neighbours. Send to LP team

Close conversation, nothing to do here..

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A CUSTOMER CALLED ON WEDNESDAY MORNING TO SAY THAT HER ORDER HAS NOT MOVED IN THE TRACKING SINCE SUNDAY, SEE CONFIRM THIS IN THE TRACKER.

DO YOU?

Apologise and inform the customer to wait one more day and all should be fine

Apologise and inform the customer that once it have been 5 days you will start an investigation

Apologise and inform the customer and inform them at you will had this over to our specialist team to investigate.

Apologise and inform the customer that you will personally contact the courier and get this sorted.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A CUSTOMER CALLS TO COMPLAIN THAT THEY RECEIVED THERE ORDER VIA UPS 13 DAYS AGO BUT THE PARCEL WAS DAMAGED, THEY CAN PROVIDE PHOTO EVIDENCE. THE DAMAGE ACTUALLY CAUSED DAMAGE ON HER SUNGLASSES CASE.
DO YOU?

Apologise and offer 20% off next order

Inform the customer that she should have contacted us earlier and now she has missed the oppotunity to get this investigated with the courier

Apologise to the customer, ask her to provide the photos and you will send this to the specialist team to investigate

Tell her to complain to courier, we didn't deliver it

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