CSM 552 REVISION - CHAPTER 1

what does the symbol in the image represent ?

• Information for a parking area

• symbol indicating accessibility for people with disabilities

• symbol for a public restroom

• warning sign for slippers floors

which of the following represent raw facts or figures ?

• information

• wisdom

• data

• knowledge

which one is not in the for modes of knowledges ? (SECI MODEL)

• interntional

• combonation

• personalisation

• socialization

what distinguishes tacit knowledge from explicit knowledge

• tacit knowledge is recorded in data bases, while explicit knowledge is based on personal beliefs

• Tacit knowledge is hidden and pesonal, while explicit knowledge is shared and documented

• Tacit Knowledge is theoretical and abstract, while explicit knowledge is pratical and concrete

• Tacit knowledge is modern and innovative

which phase of the SECI model involves converting Tacit knowledge to explicit knowledge

• socialization

• externalization

• combination

• internalization

which type of knowledge is describe as 'unwritten knowledge that is hidden in the mind of every individual' in the image ?

• explicit knowledge

• documented knowledge

• tacit knowledge

• codified knowledge

which of the following is an example of tacit knowledge?

• a user manual for operating a machine

• a report summarizing sales data for the quater

• the mental model used by a chef to create new recipes

• a databases containing customer contact information

when data is processed & organized to convey meaning, it becomes:

• Wisdom

• knowledge

• information

• insights

effective knowledge management program should help..............

• improve decision making

• faster innovation by encouraging the free flow of ideas

• improve customer service by streamlining responses time

• data should be used only for valid business purposes

what does the socialization phase in the SECI model primrily focus on ?

• converting tacit knowledge to explicit knowledge through documentation

• sharing tacit knowledge through direct interaction

• combining different explicit knowledge sources

• applying explicit knowledge to gain new tacit knowledge