Empathy for Social Change Quiz

What is the main issue with status quo problem-solving skills in the social sector?

• They are too innovative.

• They focus too much on immediate results.

• They rely too much on stakeholder engagement.

• They are highly ineffective and wasteful.

What does the 'P' in the PAUSE framework stand for?

• Plan the project

• Package the challenge

• Prepare the solution

• Present the findings

Which component of the PAUSE framework emphasizes understanding stakeholders?

• A

• P

• S

• U

What is the final step in the PAUSE framework?

• Assessing uncertainty

• Understanding stakeholders

• Connecting to decision makers

• Testing solutions

What was a key insight for the nonprofit trying to engage more families in their parenting program?

• They needed more funding.

• They should use interactive displays.

• They should reduce program costs.

• They needed better brochures.

What was the unexpected focus for the local government team initially addressing crime?

• Healthcare

• Education

• Transportation

• Affordable housing

What is a key element that the PAUSE framework adds to human-centered design?

• Increased budget allocation

• Emphasis on social justice and power dynamics

• Faster implementation

• More focus on aesthetics

What systemic issues are discussed as contributing to social problems?

• Politics, media, and entertainment

• Environment, economy, and culture

• Technology, education, and healthcare

• Patriarchy, racism, and capitalism

What is one of Heather's personal practices for self-empathy?

• Reading academic papers

• Spending money on luxury items

• Spending time in nature

• Rewarding herslef for working late hours

What did Heather learn from her interaction with a team member returning from maternity leave?

• The need for more team meetings

• The value of professional training

• The power of empathy and understanding personal contexts

• The importance of strict schedules